Context
Onyx wanted its AI chatbot to meet enterprise expectations. As Lead Product Designer at Valere, I joined discovery to understand the problems and then led design direction and the UI team through delivery.
Challenge
- The interface lacked the visual clarity enterprise customers expect.
- The chat couldn’t handle more complex use cases, which frustrated users.
- The experience wasn’t intuitive or ready to grow with the needs of large companies.
What I did
I led a full redesign of the experience:
- a new, cleaner and more professional interface;
- reorganized navigation and interaction flows that are more direct;
- a visual system and component library that simplified complex interactions and made tasks faster.
